Our policy lasts before 7 days based on genuineness of the refund request and on sole discretion of the management ONLY in the case of unavoidable or unforeseen circumstances.
Initial option needs to be considered to avail the service at a later date, no later than 3 months from the date of the first booking/event date.
Even after the above consideration isn’t possible or practical, only then the following refund rules apply.
Refund Matrix:
| Before 7 days | 30% Refund (less GST) |
|---|---|
| Within 7 days | NIL Refund |
The above applies only in genuine circumstances where the customer faces an unavoidable issue preventing them from availing the service.
To complete your return, we require a receipt or proof of purchase such as an invoice, booking slip, or booking proof.
Once your return request is received and approved, we will notify you by email. You will also be informed whether your refund request has been approved or rejected.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
If you haven’t received your refund yet:
• First check your bank account again.
• Then contact your credit card company; it may take some time before the refund is officially posted.
• Next contact your bank — processing times vary.
If you have done all of this and still have not received your refund, please contact us at:
102/2B, 4th Floor, PNR Felicity Mall,
